11. Returns
11.1 Goods ordered in error and/or are no longer required
a. If goods have been ordered in error and/or are no longer required, please contact us through the contact us page to request a returns authorisation.
No goods will be accepted back or credited without a returns authorisation.
b. If goods have been ordered in error and/or are no longer required, the Buyer will only be entitled to a refund on the item purchased and not the original postage paid.
c. If the Buyer requests an alternative item, the Buyer will be charged delivery costs.
d. The Buyer has seven days from receipt of goods to return or exchange goods.
The item must be returned unused, in perfect condition and in its original packaging. The item must be returned fully boxed to ensure that there is no damage in transit to the item or its original packaging.
e. If goods have been ordered in error and/or are no longer required, the Buyer must pay for the return postage.
The Buyer can arrange an alternative method for returning the items to Total Salon Supplies Ltd.
Total Salon Supplies Ltd accepts no responsibility for items lost in transit and therefore it is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
f. Cancellations or refunds for custom made, special order or bespoke goods cannot be accepted unless there is a manufacturing defect or the goods are not as ordered.
g. If the item is received in a non-saleable condition then the Seller will inform the Buyer that no credit will be made.
h. Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions.
11.2 Faulty, incorrect or missing items
Your parcel and its contents should be inspected immediately upon receipt and any discrepancies must be reported to Total Salon Supplies Ltd within 24 working hours of receipt of the parcel.
a. Missing items
If we have made an error with your order or you believe an item is missing we will make every effort to arrange a credit or for a replacement item to be sent to you.
b. Incorrect items
If we have made an error with your order or you believe an item sent is incorrect we will make every effort to arrange a credit or for a replacement item to be sent to you, with the incorrect item being returned to Total Salon Supplies Ltd.
a. If incorrect goods have been received, the Buyer will only be entitled to a refund on the item purchased.
b. The Buyer will not be charged delivery costs for the correct product.
c. The Buyer has seven days from original receipt of goods to return the incorrect items.
The items must be returned unused, in perfect condition and in its original packaging. The item must be returned fully boxed to ensure that there is no damage in transit to the item or its original packaging.
Total Salon Supplies Ltd accepts no responsibility for items lost in transit and therefore it is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
c. Faulty items
If you believe an item is faulty please contact us before returning the item. Faulty items must be accompanied by a proof of purchase.
Any faulty goods returned within 30 days of purchase with minimal wear and accompanied by a proof of purchase will be exchanged for an identical item or refund.
Any faulty goods returned more than 30 days from purchase and accompanied by a proof of purchase may be sent for repair or replaced or refunded at the Seller’s discretion. Where a fault or the cause of a fault is not apparent we reserve the right to send the item for testing before deciding on any action to be taken. This should take no longer than 14 working days, depending on the item.
11.3 Returns exclusions
a. Returns for any special order, custom made or bespoke goods will not be accepted.
b. Certain products cannot be returned for hygiene reasons, these include (this list is not exhaustive):
Scissors, Clippers, Razors, Manicure implements, Pedicure implements, Tweezers, Electrolysis needles, Cosmetics, Hairbrushes and combs, Hair extensions, Earrings or piercing tools, Foot spas. Your statutory rights are not affected.
12. Cancellation of orders
12.1 Cancellation of an order for standard equipment or products prior to despatch will be subjected to a 5% handling charge.
12.2 Cancellation of orders for special order, custom made or bespoke goods cannot be accepted.
12.3 Cancellations for any order after despatch cannot be accepted.
13. Alterations to orders
13.1 Alterations to orders must be confirmed in writing and will be agreed in writing by t Total Salon Supplies Ltd
13.2 Alterations cannot be made to orders for special orders, custom made or bespoke goods.
14. Tax and other charges
14.1 The Seller will charge UK VAT at the prevailing rate on all orders.
14.2 All local customs, excise, value added and import taxes are the responsibility of the Buyer and the Seller will not pay these charges.
14.3 In addition, the Seller will not be responsible for any costs, fines, taxes or duties incurred as a result of goods being seized outside the United Kingdom. The Seller will not provide any refunds or credit notes in these circumstances.
15. Product images and descriptions
15.1 We take great care to ensure the accuracy of images, dimensions, prices and specifications. Whilst such descriptions are given as a guide and in good faith, they are subject to alteration without notice. Please note images are for illustration purposes only.
15.2 In describing the products available in the Directory and on our website. We attempt to be as accurate as possible. Total Salon Supplies Ltd however, does not warrant that products descriptions or other content of the Directory or this website is accurate, complete, reliable or error-free. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed in 11 above.
16. Warranty
16.1 All items are subject to the manufacturer’s warranty and warranty conditions. Certain restrictions apply, please ask for more details.
16.2 Failure to comply with the warranty conditions will invalidate the ability to rely upon the warranty.
16.3 Where a claim on warranty is made it must be accompanied by the original receipt of purchase.
16.4 All warranties, conditions and other terms implied by statute or Applicable Law are, to the fullest extent permitted by Applicable Law excluded from all orders for goods supplied by the Seller to the Buyer.
16.5 The Company does not attempt to exclude its liability for death or personal injury caused by its negligence or for fraudulent misrepresentation. This warranty shall not apply to damage caused through fire, accident, misuse, fair wear and tear, neglect, or any attempt at repair.
16.6 All glass items are specifically excluded from this warranty.
17. Liability and limitations
17.1 Goods are sold on the understanding that they will only be used for their intended purpose by fully trained, responsible persons, or students under qualified instruction. New customers registering with Total Salon Supplies Ltd. will be required to confirm proof of professional qualification.
17.2 Goods are not supplied on a sale or return basis.
17.3 No responsibility will be accepted by Total Salon Supplies Ltd. for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.
17.4 Total Salon Supplies Ltd shall have no liability to the Buyer for damage to goods caused by incorrect installation by the Buyer or its agents or if the goods have been tampered with or have had parts added to them which are not original and/or have not been authorised by the Company or the manufacturer.
17.5 The Company is not liable for damage to goods caused by normal wear and tear.
17.6 Fragile items (e.g. glass or mirror) and/or consumable items (e.g. lights and bulbs) should be inspected immediately upon receipt and any defects should be notified to the Seller within 24 working hours of receipt. Failure to do so will invalidate the Buyer’s warranty rights for these components.
17.7 The Company’s total liability for any claims howsoever arising shall not exceed the price of the goods supplied by the Company to the Buyer which are the subject matter of that claim.
17.8 The Company shall not be liable for any indirect or consequential loss (including but not limited to loss of business and/or loss of goodwill and/or loss of profits) whether the loss arises from the Company’s negligence or breach of duty in contract or in any other way.
18. Call monitoring
18.1 Telephone calls made to Total Salon Supplies Ltd may be monitored or recorded as a training aid for our staff and with the aim of improving our service to our customers.
19. Privacy
19.1 Total Salon Supplies Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the EU General Data Protection Act 2018).
19.2 Total Salon Supplies Ltd will collect information for 2 reasons:
a. to process your order and
b. to provide you with the best possible service
19.3 By registering with https://www.totalsalonsupplies.com you agree to our terms and conditions. Please note, we take your privacy very seriously and do not share your information with any third parties.
19.4 We will give you the chance to refuse any marketing email / communication from us in accordance with the EU General Data Protection Act 2018 and will not share your details with any third parties for marketing purposes.
19.5 We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by writing to The Data Controller, Total Salon Supplies Ltd, Unit 10, Accent Business Centre, Barkerend Road, Bradford, BD3 9BD If you find any inaccuracies we will delete or correct it promptly.
19.6 The personal information which we hold will be held securely in accordance with our internal security policy and Applicable Law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.
19.7 We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
a. process your order
b. provide you with an up to date, efficient and reliable service
c. help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to delay or refuse orders on that basis
d. provide a more tailor made shopping experience
19.8 When you place an order, we may ask you for certain information and this may result in you submitting personal data to www.totalsalonsupplies.com (for example your name, phone number, postal address, email address and contact details). These are entirely for the purposes of efficiently processing your order and are not used for marketing purposes. During the online ordering process you may enter your credit card details. These go directly to the acquiring bank and are not in any way processed within Total Salon Supplies Ltd systems. This is in accordance with the Payment Card Industry Data Security Standard (PCIDSS) compliance regulations.
19.9 The website https://www.totalsalonsupplies.com uses cookies to collect data about our website usage and provide improvements to the user experience. For a current list of cookies used please visit https://www.totalsalonsupplies.com/cookies
20. Waiver
20.1 No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
21. Third party rights
21.1 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party which exists, or is available, apart from that Act.
22. Governing law and jurisdiction
22.1 This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
22.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
